By placing an order, you declare that you accept the Terms and Conditions of trade. YOU MUST BE OVER THE LEGAL ALCOHOLIC DRINKING AGE IN YOUR COUNTRY OF RESIDENCE TO PURCHASE ALCOHOLIC PRODUCTS FROM THIS ONLINE SHOP.

Purchasing process
Making a purchase at Absinthe Supreme is fast, easy and secure. Once you have chosen all the product/s by clicking ‘add to cart’ just click 'Checkout'. You will then be asked to fill in your personal/shipping details. Choose the type of credit card you wish to use, enter the details requested and confirm your order. You will then receive your shopping confirmation note via e-mail.

Sending as a gift?
If you are sending your purchase as a gift, you can add a personal message card. Simply add your message to 'Include a personal memo to your order' during purchasing process.

Shipping and delivery times
Our customer care does not stop at producing the finest products, but it continues with our after sales service. We want you to receive our products as quickly as possible! Goods will be shipped once payment has been validated. All shipping is calculated based on the volume and weight of the product and the country it is being delivered to. We ship via Courier service. The approx. shipping time to the US is usually less than 5 business days. Please note we do not despatch any parcels on Saturdays, Sundays or Bank Holidays. There is no detailed tracking available.

We reserve the right to cancel and refund any order that we believe may break local law, only non-problematic items (spoons, glassware, etc) will be shipped to these locations.

Payments
All credit card numbers are taken by Worldpay's secure servers, one of the world leaders in Online Credit Card verification. We know of no documented cases of credit card fraud using our shopping system over the Internet.

Accepted payments are Credit Cards (Visa, Mastercard…) or Bank Transfer, Cheque and Money Order. In any case goods are only shipped after we have received the payment.

WorldPay payment system supports MasterCard, American Express, Visa, Visa Purchasing, Visa Delta, Visa Electron, JCB, Solo and Switch.

Cheque and Money Order please make it payable and send to: Urbano pleme d.o.o., Antoličičeva 8, 2000 Maribor, Slovenia.

Please write down Urbano pleme d.o.o. and your name, address and telephone on the back of your cheque/money order.

Bank drafts or money orders can easily be obtained from your local bank or post office. Once we receive your money order or bank draft, processing of your absinthe order is begun and your order would ship out soon afterwards.

Bank Transfer - Urbano pleme d.o.o. aims at providing safe delivery of our goods and excellent services to our customers. We have our own mission, to ensure quick and efficient delivery service. In order to be clearer and avoid any misunderstandings, we would like those customers who prefer to pay through "Bank Transfer" to write down the name Urbano pleme d.o.o. and your family name in the description.

Currencies
All payments are processed in Euro. You may check exchange rates at www.exchangerate.com, or www.xe.com.

Personal data
Your personal data will not be given to third parties, otherwise than stated in our privacy policy. Security When you make an order or enter personally identifying information, your details are transmitted across the Internet securely using high-grade encryption (128 bit). The payment site is SSL secured.

Credit card fraud
We have established various means of cross-checking the credit card information submitted to us, so that we may protect ourselves from fraud. Occasionally we receive card information that does not pass our security checks. A customer might enter a wrong digit in the card account number, or make other unintentional errors. When this occurs, we e-mail a request to the customer to provide the correct information so that we may continue to process the order. We may ask for additional proof that you are the card holder by calling you on the phone, requesting a faxed copy of a utility bill or requesting a signed copy of our invoice.

When someone cannot supply the correct information for the card account they are attempting to use, we can only assume that they are not the owner of the card account, and do not have permission from the true account holder to use the card.

Age
By placing an order, you declare that you are over the legal drinking age of your country and that it is legal for you to import absinthe for personal consumption.

Import
You declare that it is legal for you to import the ordered products. Information on international shipping regulations is an advice. We suggest contacting local customs office for advice.

Seizure
Absinthe Supreme is not responsible for seizures. It is your responsibility to ensure that it is legal for you to import the ordered products.

Damage in transit
Upon receipt of your delivery, please check to make sure the packaging has no visible signs of damage. If you feel that it has experienced a rough ride then please contact us ( This email address is being protected from spam bots, you need Javascript enabled to view it ) stating the nature of the problem, your name, e-mail address and postal code. In order for us to carry out any investigations with our couriers and possibly to issue a refund, please contact us within 48 hours of receiving your delivery. We advise you to retain all packaging for possible inspection.

Returns
We cannot take any responsibility for incorrect orders or non-delivery due to incorrect information being provided. In case a parcel is returned the value of the goods are refunded deducting two times the shipping fee (costs caused by the returned sending) + 10.00 Euro handling charge.

All orders will require a signature when delivered! Please ensure that this will be possible at the delivery address you specify, PO Boxes are NOT acceptable.

Our complaints handling policy
Absinthe Supreme is dedicated to your total satisfaction, we will deal with complaints effectively. We will be fair and handle your complaint confidentially. You will receive an acknowledgement within 5 working days and we will provide a time scale for resolving the dispute and keep you notified of progress. Orders can be canceled within seven days of receipt of the goods, provided that the product has been unopened and unused. However, please note that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. The buyer has to come up for the expenses which may be caused by shipping. These costs will be subtracted from the refund payment.

Our returns policy & company procedures fully comply with the European Distance Selling Act.

Quantities
There is a maximum order of 2 liters outside the European Union (e.g. the USA). Orders exceeding this limit will be reduced (and refunded as appropriate) before dispatch. But you can always come back and order more another time!

Reaching us
Absinthe Supreme is dedicated to your total satisfaction. If you need to reach us, please e-mail us on This email address is being protected from spam bots, you need Javascript enabled to view it . Alternatively, you can call on +386 41 920 555), or write to us at Urbano pleme d.o.o., Antoličičeva 8, 2000 Maribor, Slovenia.